FAQ

Shipping & Deliveries 

  • Due to COVID-19 expect shipping delays with orders. Most mail is delayed at the moment, please be patient with us. Please allow packages to be in "pre-shipment" for 7-10 business days as USPS is experiencing high volumes of package scanning in response to covid impacts.
  • *For ALL shipping and delivery related questions, please contact USPS with your tracking number before contacting us*
  • All orders will be packaged, processed, and sent out within 3-5 business days.
  • Free Delivery on orders over $50.00
  • We are not responsible for lost or stolen packages, if there are any issues feel free to contact us.
  • Once your order leaves our premises it is a liability of the USPS.
  • If it has surpassed the 5th day and you have yet to receive a tracking number, please email GalaxyGoodiess@gmail.com to check your order status.

Cancelations

  • Once an order is placed it cannot be canceled.

Returns, Exchanges, & Refunds

  • We do not offer returns, exchanges, or refunds. All orders are final sale. Please contact us if you have any issues, we would be more than happy to help.
  • If your package says delivered but you can't find it, please contact your local post office before contacting our support team. We do not refund or offer store credit for lost or stolen packages. 
  • If you receive an item that appears to be damaged or incorrect please email GalaxyGoodiess@gmail.com and be sure to include *your first/last name, order number, and a photo of the item*. Email inquiries must be received within 48 hours of receiving the item. Any items reported after 48 hours will not be accepted for review.

COVID-19 Update

  • As a company, we can ensure that we are taking the necessary sanitary precautions to keep a clean and safe working environment.
  • During this time we will NOT be accepting any exchanges or returns of physical merchandise, for sanitary reasons. Please email us if you have any further questions or concerns. 

CONTACT US

Customer support: GalaxyGoodiess@gmail.com

Instagram/Twitter/Tik Tok/Facebook Messaging: @GalaxyGoodiess

 

                                                 

 

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